Victory Hill Church
The Hospitality Playbook
Helping people feel Known, Noticed, and Loved. A living training tool for every team member — new or seasoned.
Welcome
You are one of the most important ministries at Victory Hill.
Before someone hears worship…
Before they hear the Pastor…
Before they hear the Gospel…
They experience YOU.
You help create an environment where people can encounter Jesus. Every smile, every open door, every small act of care matters — because every person matters.
Our Mission
Helping people Find and Follow Jesus where they live, work, and play.
Helping every person feel:
Known
By name, by story, by presence.
Noticed
Seen before they have to ask.
Loved
Treated like family from step one.
"I felt like they were expecting me."— What success sounds like
Your Onboarding Path
Walk through the playbook.
Read these in order on your first week. Come back to any section anytime — this is your living reference.
- 01
Our Five Commitments
What Radical Hospitality is — and isn't.
- 02
Every Sunday, Step by Step
Preparation, the guest journey, and the 10-4 Rule.
- 03
Teams, Roles & Real Situations
How we solve guest problems proactively.
- 04
What Do I Do If…
Real scenarios and how a Team Member responds.
- 05
The Mindset & Prayer
The why behind everything we do.